I learned to watch people who did not know they were being watched. First to understand behaviour. Then to predict what someone would do next.
What someone does not say is visible. Posture, timing, where the eyes go. From that comes a profile.
At the table I test that profile. Every sentence spoken either fits what I see or it does not. That quickly brings to the surface who is really sitting there, what they want and where the vulnerability lies.
That is where the balance of power shifts. Unnoticed. Before any negotiation has begun.
Situation 3
A firm wanted to win a client with a turnover of more than a billion. A conversation like that takes place in a boardroom. The owner was known to be unreachable. Impossible to persuade, by anyone.
I studied the public appearances. Where the gaze went, what was said and how it was said, where it chafed. From that the foundation surfaced. Where the strength lay, where recognition was sought, where something could be added and where the vulnerability lay.
With that I prepared the negotiators. Not for what they wanted to say, but for what would happen on the other side of the table. What to do and above all what not to do. I said the meeting would probably not take place on the 36th floor overlooking the city, but somewhere without any status at all. My advice was not to wear a suit.
It turned out to be the crèche. On children’s chairs, opposite someone in an old jumper.
Of three parties in the race, they came out best. The owner gave as the reason how well they handled the unexpected. For them nothing had been unexpected. They were the only ones who had prepared for it. They now serve that corporation, worth hundreds of thousands of euros in revenue.